YOUR  NEGOTIATION ADVANTAGE

From individual skill to organisational EXCELLENCE

Negotiation is the most human skill in business. We help organisations build it across every level, every role and every context — from high-stakes deals to everyday resolution.

Professionals connecting in conversation

Why this matters now

THEY ENGINEER MACHINES TO THINK.
WE STILL NEED HUMANS TO TRUST.

The machines are getting better. So is the pressure on the people working alongside them.

As repeatable work disappears — automated, delegated, agentified — one skill accelerates in value: negotiation. The ability to build trust under pressure, nurture relationships that last, and reach agreements that hold. The skill your people use daily and were never taught. Until now.

Negotiation sits at the bottom of automation exposure. Not by accident. AI can suggest terms and draft contracts. It cannot read the room, sense hesitation, or build the relationship that makes an agreement stick.

What remains is the most subtle and most valuable part. And it belongs entirely to humans.

Our services

Recommendation

"No fluff, just impact. The negotiation courses have been incredibly valuable for our Microsoft BC Partner Community: grounded and applicable. Sharp thinking, real-world experience, and genuinely invested in growing others."

Kurt Juvyns

PRINCIPAL PROGRAM MANAGER · MICROSOFT

Microsoft

The Negotiation Gap

MANY COMPANIES HAVE 
A NEGOTIATION GAP.


Most never look for it.

Negotiation happens every day, across your entire organisation — in strategic partnerships and major contracts, of course. But also beyond sales and procurement, in every conversation where something is at stake:

  • Scope discussions that drag into Friday afternoon
  • Delivery teams pushing back on deadlines
  • Project managers navigating competing priorities
  • Lawyers managing risks and business opportunities
  • Cross-functional teams that can't agree on an AI roadmap

Every one of these is a negotiation. And every one is either capturing value or losing it.

The solution

Firm & Fair exists to close the negotiation gap in your business through training programmes, advisory on negotiation strategies, and representation on high-stakes deals.

Let's find your negotiation gap
Boardroom with city skyline view

“A common misconception that negotiation only happens in the boardroom creates a negotiation gap across your organisation.”

This gap costs your business profit.

Trusted by

MICROSOFT
COMPANIAL
1CLICKFACTORY
NAB SOLUTIONS
OIXIO
DIRECTIONS4PARTNERS
DELTA EFEKTAS
COLUMBUS
#BC TALENT
REVOLENT GROUP
SMARTAPPS
MICROSOFT
COMPANIAL
1CLICKFACTORY
NAB SOLUTIONS
OIXIO
DIRECTIONS4PARTNERS
DELTA EFEKTAS
COLUMBUS
#BC TALENT
REVOLENT GROUP
SMARTAPPS
MICROSOFT
COMPANIAL
1CLICKFACTORY
NAB SOLUTIONS
OIXIO
DIRECTIONS4PARTNERS
DELTA EFEKTAS
COLUMBUS
#BC TALENT
REVOLENT GROUP
SMARTAPPS

Not every name is listed — some prefer discretion, and we respect that.

A mixed group of executives and technical team members collaborating around a table in a glass-walled office

Who we work with

From the boardroom to the delivery team.

We work with tech-driven organisations at every stage — scaling startups preparing for their first major partnership, SMEs expanding into new markets, established companies improving efficiency and driving innovation, and global corporations managing complex multi-party deals. On the buy side and the sell side.

Within those organisations, we work at every level — with boards and executives setting negotiation strategy, with commercial and legal teams structuring deals, and with technical, delivery, and operational teams navigating the negotiations that happen every day but rarely get called that.

Your people negotiate every day.
We can make them better at it.

Service Overview

Four ways we can work together.

Two professionals shaking hands over a signed contract on a marble table

01 — Service

Advisory

Senior expertise — with you, or on behalf of your business.

We work alongside your team to prepare strategy, read the dynamics, and navigate the moments that matter most. When the situation demands it, we represent your organisation directly — leading the conversation and securing the outcome on your behalf. You decide the level of involvement. We bring the expertise either way.

Contact us for more information
Small workshop group in discussion around a boardroom table

02 — Service

Programmes

Lasting capability: from foundational to advanced.

Customised workshops and masterclasses built around your teams and real business challenges. Choose from 1, 2 or 3-day workshops to focused three-hour deep-dives — online or onsite. Every session includes real role-plays, practical tools, and skills your teams apply the following week.

Contact us for more information
Executive coach and client in conversation in a quiet wood-panelled study

03 — Service

Coaching

We develop people one to one — and in groups.

Individual coaching for executives and senior leaders who negotiate frequently at the highest level. Group coaching for leadership teams building a shared approach. We work on the real situations in front of you: the deals, the patterns, personality traits, and the instincts that sharpen over time. Direct. Practical. No hypothetical scenarios.

Contact us for more information
Keynote speaker on stage under a single warm spotlight addressing an audience

04 — Service

Keynotes

Not a talk. A turning point.

High-impact sessions for company events, leadership meetings, and offsites. We reframe negotiation from a formal event into an everyday organisational mindset — showing your people where it happens, why it matters, and what changes when they get better at it. Available online and onsite. Customised for your company, your industry, your audience.

Contact us for more information

WHAT PEOPLE SAY

OUR HIGH
STANDARDS ARE
NON-NEGOTIABLE.

Here is the proof.

"
Smart, authentic, and genuinely invested in growing others — that's Ugne. She brings sharp thinking and real-world experience, and is a well-recognized public speaker who makes complex negotiations feel practical and even fun. Her negotiation courses and lectures have been incredibly valuable for our Microsoft BC Partner Community: not theoretical, but grounded, honest, and applicable. What sets Ugne apart is why she does it. She genuinely cares, shows up with energy and authenticity, and is deeply committed to helping people grow. No fluff, just impact.

Kurt Juvyns

Principal Program Manager

Microsoft

"
Ugne delivered exceptional negotiation masterclasses for the Microsoft BC Talent group. She brings a combination of deep experience, practical knowledge and an engaging facilitation style that connects with participants at all levels. Her ability to break down complex negotiation concepts into accessible, real-world strategies made the sessions not only highly informative, but also immediately applicable. What really stands out is Ugne's talent for creating a learning environment that feels both safe and dynamic — encouraging debate, promoting curiosity, and empowering learners to explore new approaches without hesitation. I highly recommend Ugne for any learning initiative focused on negotiation, communication, or professional development.

Alejandra Carvajal Iglesias

HR Talent Acquisition, L&D Design

Revolent Group | Tenth Revolution

"
I have worked with Ugne on multiple large IT contract negotiations. She always found solutions that worked for both parties, while consistently adding value across the technical, commercial, legal and strategic dimensions of the deal. When negotiations became complex, Ugne remained firm, well-prepared and assertive with internal and external stakeholders.

Atta Issa

Senior Project Manager

A.P. Møller-Maersk

"
Ugne communicates with clarity and confidence, capturing her audience's attention and ensuring her message resonates. Her practical, hands-on advice has proven invaluable in navigating complex situations. Our team has greatly appreciated her training sessions, which have empowered us to handle challenges more effectively. As a result, we've improved our communication with clients and are now delivering stronger, more successful projects.

Johan Adenmark

CEO

NAB Solutions

"
I was negotiating a large and complex contract with an enterprise customer, where Ugne was lead negotiator on the other side. Working intensively on a high-stakes deal, I had the pleasure to learn from and trust Ugne. She was a brilliant, straight-talking and deeply professional counterpart: always well prepared, with deep knowledge of technical, commercial and regulatory concepts, navigating effortlessly between business outcomes and contract details. While Ugne negotiated passionately and persuasively for her priorities and often got her will, she also knew when to listen and collaborate to reach a common goal. I would be grateful for an opportunity to work with Ugne again — either as part of my own team or as a trusted and admired counterpart.

Jeff Hougaard

Account Director

Ericsson

"
Their negotiation sessions and content were consistently among the highest-rated, and I especially appreciated Ugne's energy, expertise, and genuine engagement with the learners. She brought so much enthusiasm and real presence to every workshop. I had the pleasure of working with Firm&Fair and Ugne during my time with Microsoft's BCtalent initiative, where she trained participants in negotiation skills through both sessions and workshops. It was truly a pleasure collaborating with her.

Signe S. Windolf-Hagland

Program Manager, Partner & Customer Growth (HQ)

Microsoft

"
Negotiation session at the Microsoft EMEA Directions was one of the highlights of the event for me. Ugne combines real business experience with a human and empathetic style. She doesn't just share theory; she shows how to apply negotiation skills in real situations. She's also an impressive speaker: confident, clear and engaging, with a charismatic presence that draws people in. Her insights have helped me in my own negotiations. I can highly recommend working with her or attending one of the Firm&Fair trainings.

Felix Franken

CEO

Socitas AT

"
I have worked with Firm&Fair across a variety of capacities — deal advisory, management consulting, and negotiation training — and her presentations at several events were always engaging and well-received. Ugne understands and addresses specific needs rather than offering generic solutions, and her insights on strategic points encouraged us to approach challenges in ways we hadn't considered. I would highly recommend Firm&Fair and Ugne to any business looking to enhance its dealmaking competencies.

Dovydas Zinkevicius

CEO

OIXIO

"
The negotiation keynote was packed with real-life examples of difficult trade situations and how to handle them — practical, engaging and immediately applicable. I would definitely recommend Ugne Fink-Jensen as a negotiation guru.

Ivo Kelps

Project Manager / Consultant

Skybill

"
My biggest takeaway from the Firm&Fair negotiation workshop was this: preparation is everything (but you need to know how), and always focus on facts instead of perceptions. I can recommend this programme to any business leader looking to improve their negotiation skills.

Tomas Stankevicius

R&D Lead

Companial

"
Ugne not only knows her stuff but also how to negotiate it. I, of all people, would know because I met her on the other side of the negotiation table, not once but consistently over a long period. She is open and friendly yet very professional: consistent and demanding yet pragmatic, always looking to find solutions that bridge the interests of both parties. She knows her way around large-scale, complex IT deals, and even under time pressure in a late hour, her smile is not far away. I can only give her my very best recommendations — and I have met many people across the negotiation table over the years.

Ulrich Ramm

Legal & Commercial Director

Fujitsu A/S

"
As my close collaboration partner and lead negotiator in business negotiations, Ugne consistently had the upper hand and quickly became the preferred professional to work with for many. Her reputation as a determined, strong international professional who gets the job done with superior results preceded her.

Annick Verhoeven

Head of Product

A.P. Møller-Maersk

"
I would advise any business professional to listen to what Ugne brings to the table and strongly recommend her without hesitation.

Leen Blockmanns

Sales Manager

Norriq Belgium

"
The International Business Negotiation workshop led by Ugne was one of the most useful and interesting workshops I have attended. Both the content and practical exercises were excellent. Would highly recommend it to anyone!

Viktorija Jablonske

Head of Legal

Companial

"
Smart, authentic, and genuinely invested in growing others — that's Ugne. She brings sharp thinking and real-world experience, and is a well-recognized public speaker who makes complex negotiations feel practical and even fun. Her negotiation courses and lectures have been incredibly valuable for our Microsoft BC Partner Community: not theoretical, but grounded, honest, and applicable. What sets Ugne apart is why she does it. She genuinely cares, shows up with energy and authenticity, and is deeply committed to helping people grow. No fluff, just impact.

Kurt Juvyns

Principal Program Manager

Microsoft

"
Ugne delivered exceptional negotiation masterclasses for the Microsoft BC Talent group. She brings a combination of deep experience, practical knowledge and an engaging facilitation style that connects with participants at all levels. Her ability to break down complex negotiation concepts into accessible, real-world strategies made the sessions not only highly informative, but also immediately applicable. What really stands out is Ugne's talent for creating a learning environment that feels both safe and dynamic — encouraging debate, promoting curiosity, and empowering learners to explore new approaches without hesitation. I highly recommend Ugne for any learning initiative focused on negotiation, communication, or professional development.

Alejandra Carvajal Iglesias

HR Talent Acquisition, L&D Design

Revolent Group | Tenth Revolution

"
I have worked with Ugne on multiple large IT contract negotiations. She always found solutions that worked for both parties, while consistently adding value across the technical, commercial, legal and strategic dimensions of the deal. When negotiations became complex, Ugne remained firm, well-prepared and assertive with internal and external stakeholders.

Atta Issa

Senior Project Manager

A.P. Møller-Maersk

"
Ugne communicates with clarity and confidence, capturing her audience's attention and ensuring her message resonates. Her practical, hands-on advice has proven invaluable in navigating complex situations. Our team has greatly appreciated her training sessions, which have empowered us to handle challenges more effectively. As a result, we've improved our communication with clients and are now delivering stronger, more successful projects.

Johan Adenmark

CEO

NAB Solutions

"
I was negotiating a large and complex contract with an enterprise customer, where Ugne was lead negotiator on the other side. Working intensively on a high-stakes deal, I had the pleasure to learn from and trust Ugne. She was a brilliant, straight-talking and deeply professional counterpart: always well prepared, with deep knowledge of technical, commercial and regulatory concepts, navigating effortlessly between business outcomes and contract details. While Ugne negotiated passionately and persuasively for her priorities and often got her will, she also knew when to listen and collaborate to reach a common goal. I would be grateful for an opportunity to work with Ugne again — either as part of my own team or as a trusted and admired counterpart.

Jeff Hougaard

Account Director

Ericsson

"
Their negotiation sessions and content were consistently among the highest-rated, and I especially appreciated Ugne's energy, expertise, and genuine engagement with the learners. She brought so much enthusiasm and real presence to every workshop. I had the pleasure of working with Firm&Fair and Ugne during my time with Microsoft's BCtalent initiative, where she trained participants in negotiation skills through both sessions and workshops. It was truly a pleasure collaborating with her.

Signe S. Windolf-Hagland

Program Manager, Partner & Customer Growth (HQ)

Microsoft

"
Negotiation session at the Microsoft EMEA Directions was one of the highlights of the event for me. Ugne combines real business experience with a human and empathetic style. She doesn't just share theory; she shows how to apply negotiation skills in real situations. She's also an impressive speaker: confident, clear and engaging, with a charismatic presence that draws people in. Her insights have helped me in my own negotiations. I can highly recommend working with her or attending one of the Firm&Fair trainings.

Felix Franken

CEO

Socitas AT

"
I have worked with Firm&Fair across a variety of capacities — deal advisory, management consulting, and negotiation training — and her presentations at several events were always engaging and well-received. Ugne understands and addresses specific needs rather than offering generic solutions, and her insights on strategic points encouraged us to approach challenges in ways we hadn't considered. I would highly recommend Firm&Fair and Ugne to any business looking to enhance its dealmaking competencies.

Dovydas Zinkevicius

CEO

OIXIO

"
The negotiation keynote was packed with real-life examples of difficult trade situations and how to handle them — practical, engaging and immediately applicable. I would definitely recommend Ugne Fink-Jensen as a negotiation guru.

Ivo Kelps

Project Manager / Consultant

Skybill

"
My biggest takeaway from the Firm&Fair negotiation workshop was this: preparation is everything (but you need to know how), and always focus on facts instead of perceptions. I can recommend this programme to any business leader looking to improve their negotiation skills.

Tomas Stankevicius

R&D Lead

Companial

"
Ugne not only knows her stuff but also how to negotiate it. I, of all people, would know because I met her on the other side of the negotiation table, not once but consistently over a long period. She is open and friendly yet very professional: consistent and demanding yet pragmatic, always looking to find solutions that bridge the interests of both parties. She knows her way around large-scale, complex IT deals, and even under time pressure in a late hour, her smile is not far away. I can only give her my very best recommendations — and I have met many people across the negotiation table over the years.

Ulrich Ramm

Legal & Commercial Director

Fujitsu A/S

"
As my close collaboration partner and lead negotiator in business negotiations, Ugne consistently had the upper hand and quickly became the preferred professional to work with for many. Her reputation as a determined, strong international professional who gets the job done with superior results preceded her.

Annick Verhoeven

Head of Product

A.P. Møller-Maersk

"
I would advise any business professional to listen to what Ugne brings to the table and strongly recommend her without hesitation.

Leen Blockmanns

Sales Manager

Norriq Belgium

"
The International Business Negotiation workshop led by Ugne was one of the most useful and interesting workshops I have attended. Both the content and practical exercises were excellent. Would highly recommend it to anyone!

Viktorija Jablonske

Head of Legal

Companial

What Changes

What happens when your organisation negotiates as one

Better Outcomes

Every conversation becomes an opportunity, not a risk.

Deals close on better terms. Expectations are set clearly. Commitments are kept. Better outcomes are not the result of pushing harder. They are the result of preparing better and building agreements both sides want to honour.

Stronger Relationships

Agreements that hold. Partnerships that last.

The best negotiators are not the ones who win the most. They are the ones who build trust and whose counterparts want to work with them again. A relationship handled well becomes an advantage in the next negotiation — and in times of disagreement.

Strategic Advantage

The organisations that negotiate well see opportunities others miss.

Organisations that build negotiation capability capture opportunities others leave on the table. In a market where everyone has the same technology, the advantage moves to the people who can understand and influence their counterparts.

Aligned Organisations

Less friction. Fewer escalations. More momentum.

Conflicts get resolved where they arise. Alignment happens faster. Decisions stick. Research shows strong negotiation skills reduce management escalation by 4–6 hours per week. That time gets reinvested where it creates the most value.

Get in touch

The
next move
is yours.

Tell us about your negotiation needs or challenges and we'll find a solution — whether it's a keynote to inspire, a training program that will help your team negotiate better, or a deal that needs senior support,